Frequently asked questions

Kompass is a cloud-based platform which facilitates the key components of goal setting. From assessment with the WHO's ICF, through to gold-standard GAS goal setting and SMART objectives, it serves as an online platform to simplify and improve service’s current rehabilitative goal setting processes. It provides individuals and services the ability to consistently set goals in a meaningful and efficient manner following best practice guidelines outlined within rehabilitation literature.

Goal setting can be really time-consuming and complex. Literature states that best-practice goal setting involves completing a functional assessment, identifying and prioritising functional problems from that assessment, setting goals based on Goal Attainment Scaling (GAS), setting SMART objectives towards achieving those goals, and creating regular summary reports of all of that data.

Research that we conducted presented that on average, 70.5 hours were dedicated to these processes over a period of 6 months for one client. For many of us, this is unrealistic, impractical and often impossible.

By streamlining these gold-standard processes into one platform, time spent on goal setting was found to reduce by 43% without compromising on best-practice. This leaves more time for the clinical, therapeutic work helping your clients move towards their goals, by removing time spent on administrative, paperwork based tasks. Moreover, through the integration of these processes into one platform, all rehabilitation data is automatically organised, preventing lost or mislaid information, which can be very costly.

Kompass can be used with any patients engaged within rehabilitation, regardless of what that rehabilitation is. Some common conditions it is used with are: brain injury, stroke, cardiac conditions, respiratory conditions, mental illness, and persistent pain.

This is because of the wide-ranging nature of the ICF assessment used, with various different core sets, covering many conditions. For more information on the ICF please click here.

The data you provide to Kompass is securely stored on Amazon Web Services (AWS) cloud servers. AWS is a trusted, industry-leading cloud provider that complies with stringent security standards and global data protection regulations, including GDPR and HIPPA.

Your data is stored in AWS data centers located within the UK. These data centers are certified to meet internationally recognised security and compliance standards, including:

ISO 27001: Information Security Management

ISO 27017: Cloud-Specific Security Controls

ISO 27018: Protection of Personal Data in the Cloud

SOC 1, SOC 2, and SOC 3: System and Organization Controls Reports

Your data is encrypted both in transit and at rest to ensure its security and privacy. By leveraging AWS’s robust infrastructure, Kompass ensures reliability, scalability, and enhanced protection for your data, while complying with local data residency requirements in the UK.

This new iteration of Kompass is designed to be as intuitive and as accessible as possible. However, if you feel unsure or uncertain using it, then the team is readily available to provide demonstrations of every aspect of the platform.

Yes, your data is safe with Kompass. We take data security and privacy seriously and implement robust measures to protect your information. Our platform complies with relevant data protection regulations, such as GDPR, ensuring transparency, security, and responsible handling of personal and business data.

We utilise industry-standard encryption, secure servers, and continuous monitoring to safeguard against unauthorised access, loss, or misuse of your data. Additionally, we only collect and use data necessary to provide you with the best services and business solutions.

If you have specific questions about our data security practices, feel free to reach outto us, we're happy to provide further details.

30 days notice will be required to cancel any subscriptions. This can be done by emailing us at support@kompass.health with your cancellation request. Once we have received your request, your subscription will then run to the day of the month it was purchased before ending, at which point any remaining months will be refunded.

Yes, all data can be exported in .csv file format. Please email support@kompass.health with your request to do this.

After any requests to export data have been fulfilled, any data held is deleted 30 days following the end of your subscription. At this point, it will no longer be recoverable.